Shipping & Returns
Your satisfaction is of utmost importance to us.
To receive a refund or an exchange, bundles must be intact as received, wigs must be unworn, in new condition, in the original packaging and postmarked within 10 days of the purchase date.
Refunds will be paid in the same method you selected when you shopped i.e. we will return cash into a bank account if you paid cash or bank transfer. If you paid by POS or Card the amount will be refunded to your card via the bank processing system.
All items will be inspected upon return, please make sure it’s packed up properly so that it won’t get damaged on the way! You can re-use the mailer bag in which you received the parcel or any other box or wrapper that ensures the returned items are properly secured during the shipping process.
We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
How long does it take for me to receive a refund?
Once your return is received and accepted, a refund would be issued. Please note that depending on the payment method it may take up to 14 days for a refund to reach you.